Nerium – Frequently Asked Questions on NeriumAD

By May 13, 2013Facts

If you’re just getting started with Nerium International™, you probably have a few questions about the our flagship skincare product, NeriumAD. We want you to succeed. That’s why we provide accessible, concise information to all your most pressing questions. That way, you can feel confident in your decision to become a Nerium International™ Independent Brand Partner, and answer any questions that arise from your customers.


What benefits to the skin does NeriumAD provide?

This night cream contains effective age-defying ingredients designed to reduce the appearance of:

  • • Fine lines and wrinkles
  • • Discoloration
  • • Uneven skin texture
  • • Enlarged pores
  • • Aging skin


Can NeriumAD be applied during the day?

You can apply our skincare product anytime you want, but NeriumAD® is a night cream that is designed to improve your skin’s appearance as you sleep. You will see the best results from applying NeriumAD on a freshly-washed, damp face just before you go to bed.


What is the shelf life of NeriumAD?

You may have noticed that there’s no expiration date on the NeriumAD bottle or box. Cosmetics are not required to have expiration dates, but it’s good to know the general shelf life. In optimal storage conditions, including a dry, room-temperature environment, NeriumAD lasts two years.


Is NeriumAD approved by the FDA?

Cosmetics do not receive FDA approval. In fact, there isn’t even an FDA department that approves cosmetics. However, please note that no animal testing has ever been used in the development and testing of NeriumAD. Nerium’s skincare product is also gluten free, paraben free and noncomedogenic.


What is NBio-PL2?

Perhaps you’ve heard this term but are still wondering what it means. NBio-PL2 is the extraction process that preserves the unique and beneficial qualities of Nerium oleander. It’s an innovative, breakthrough process unique to Nerium.


Why does the smell, color, or consistency vary slightly between different bottles of NeriumAD?

Because of the natural ingredients found in NeriumAD, these minor differences are seen among different bottles based on the seasons when they were packaged. It does not impact the product’s effectiveness. All ingredients in NeriumAD are natural, but not all botanical.


These insights give you the answers you need to grow your business. For more information regarding the Nerium skin care product and how to join our team and become a Brand Partner, visit our Nerium International website and be sure to connect with us on Facebook, Twitter, Google+, Linkedin, Pinterest, and YouTube.

Join the discussion 25 Comments

  • May says:

    Hi there,

    Great to know that the products are not tested on animals!

    I read that “All ingredients in NeriumAD are natural, but not all botanical” – would you explain more on what do you mean by “not all botanical”? Is your product vegetarian friendly?


  • Celia says:

    My aunt gave me a bottle of Nerium AD.. i noticed that the color is not tan but brownish and smells weird.. is it still safe to use? What should be its normal color and smell?

    • Nerium International says:

      While the shelf life of NeriumAD products is two years, it’s understandable to refrain if the product looks or smells odd. Share with us at whether it’s a new product or just new to you. Thank you.

  • Uylonda Smith says:

    How do I know the date a product was packaged? My friend gave me a couple bottles because she no longer sells Nerium and doesn’t know how old they are. I don’t want to use them if they are over the shelf life of 2 years.

    • Nerium International says:

      Uylonda, the date isn’t located on the bottle. If you’re not sure, we suggest caution in using the product.

  • I broke the spout off my newly opened bottle of Nerium AD. Is there any way to change the covers off the old bottle so I can still use it?

    • Nerium International says:

      Renee, very sorry for the broken spout. Please contact Nerium Support at 1-855-463-7486 and give them your Nerium account information to discuss an exchange.

  • Ann says:

    Last night I just opened a new bottle of the Nerium Night Cream and used 4 squirts. Tonight I could barely get 2 squirts out. Highly disappointed as it’s not inexpensive. How can I tell how much is still in the container?

    • Nerium International says:

      Ann, we’re happy to help. Please call 1-855-463-7486 so we can get more information about your purchase.

  • Carol says:

    My daughter gave me some bottles of Nerium . When I went to use them the cream is a brown or tan color. Are they still okay to use

  • Linda says:

    is the night cream supposed to be tan? I tried it when it first came out and thought it was white?? I just got this bottle and it came from someone who is not highly active and I think has some product on hand a while. I’m just wondering if this is old? Tan in color.

    • Nerium International says:

      Linda, it’s possible. Please call 1-855-463-7486 to speak with someone about the product you’ve received.

  • Corinna says:

    Hello, I am thinking about coming on board with Nerium but my network is vegan and I need to be sure the products are too. Can you advise?

    Thanks so much

    • Nerium International says:

      Corinna, we’d love to have you as a part of the Nerium family. While our products are cruelty-free, gluten-free, and use exclusive ingredients, they aren’t all vegan. If you’d like to discover more about the products individually, please send us an email to

  • Tara says:

    I’m unable to open most of my bottles. It seems locked. When I push down it won’t go all the way down to release the lotion. How can I open or unlock the bottles I have so I can use them?

    • Nerium International says:

      Tara, sorry you’re having trouble with the bottles. Please call us at 1-855-463-7486 so we can help.

  • Amy says:

    How many pumps can I get out of the eye serum?

  • What is the significant difference between the Night & Day Cream (Nerium AD) vs the Age IQ?

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